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Is It So Hard To Be Nice?

By Joe Schum / November 29, 2017 /

As David Byrne once said: “Well, how did I get here?” In this case, my blog route came via my life insurance company and their client care correspondence best described as “it’s your fault and you should be lucky you have us to tell you so.” Well, not in exactly those words, but pretty close, as my life insurance provider managed to scold me for improperly listing my account number (the last digit of my nine digit account number was off by 3) and then letting me know that “as a courtesy, we applied your payment to the correct policy.”…

Time Really Is Money

By Joe Schum / October 31, 2017 /

Probably the most pedestrian of ideas and yet, it struck gold for me this morning. I’d been forced, cajoled, drafted, pulled, prodded and just plain obligated to get up early as my wife of 25 years was catching a plane to visit family. Feed the dog and cat, water the dog, start some laundry, unload the dishwasher, put away folded laundry, and make the bed! (I cannot stand getting into an unmade bed, and it’s an easy task to complete at the beginning of any day. A sense of accomplishment.) What I realized was that this day — while one…