If 58% of prospects say they find cold call’s useless, and 63% of sales professionals say cold calls are the…

This one is inspired by an audience member of a recent talk I gave concerning the modern sales conversation. His…

Clients have actually said to me and their leaders, I see the value in the way Joe talks, and I…

So many times I see sales professionals seeking information for your benefit instead of seeking to understand your counterpoint. You…

If listening is your conversational superpower, then the tone of your voice is the delivery system for it. Your magic…

Casting no aspersions on our friends down under; popular retorts to Thank You starting with no worries, or no problem,…

We’ve talked about curiosity as an important part of the power of connection with each other. Ok, so let’s add…

This stuff, improving our communication, utilizing EQ, C-IQ, Empathetic listening, etc, takes PRACTICE! Remember the Amygdala? Your ancient brain? That’s…

Just shut up! Some call it ‘active listening’, I’ve heard recently the term ‘Dynamic Listening’, and there are others. I…

I’m starting a movement about serving your client instead of helping them. This is a shift from what our lexicon…

There’s a lot of chatter out there in salons of professional development about listening. This episode provides some very simple…

Comedic legend Phil Hartman’s iconic character “The Anal Retentive Chef” was the host of a cooking show that never actually…